DXC Technology Debuts AI-Driven Assure Smart Apps to Streaml

DXC Technology announced the launch of DXC Assure Smart Apps on April 13, 2026, a new suite of AI-powered tools designed to modernize the insurance industry. Built on ServiceNow’s agentic AI engine, these modular applications aim to accelerate claims processing and improve customer engagement for insurance providers.

Enhancing Efficiency with DXC Assure Smart Apps

The suite introduces several specialized tools, including the Claims Assistant, which DXC Technology states can reduce cycle times by up to 35%. By leveraging AI to handle routine tasks, the application allows human adjusters to focus on more complex cases, potentially leading to faster payouts for policyholders.

Another core component is the Underwriter Assistant, which automates the submission intake process. This tool prioritizes incoming work and ensures that underwriters have the necessary data at their fingertips, reducing manual entry and administrative overhead.

To enhance the interaction between insurers and their clients, the Engagement Assistant utilizes human-AI orchestration. According to DXC Technology, this tool can improve the overall customer experience by 5% to 15% by providing more responsive and personalized communication channels.

For organizations requiring bespoke solutions, the launch includes the Smart App Studio. This environment allows insurers to co-develop custom applications, ensuring that the DXC Assure Smart Apps ecosystem can be tailored to specific business needs and regulatory requirements.

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