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Ericsson Deploys SAP Business Data Fabric to Scale AI for 85,000 Users

SAP Business Data Fabric

Ericsson has launched a massive expansion of its artificial intelligence capabilities by implementing a SAP Business Data Fabric, moving the telecommunications giant from experimental projects to enterprise-wide execution. The initiative, announced this week, centers on a federated data architecture that allows the company to manage business semantics and governance centrally while keeping data in its original location. This structural shift supports more than 85,000 active users on the Joule AI platform, SAP's generative AI assistant.

The deployment of the SAP Business Data Fabric is part of a broader modernization strategy involving RISE with SAP. By adopting a clean core approach to its ERP systems, Ericsson aims to streamline operations across 180 countries. The company currently manages approximately 40% of the world's mobile traffic, making the scale of this data integration particularly significant for global telecommunications infrastructure.

Strategic Integration of the SAP Business Data Fabric

At the heart of this transformation is the SAP Business Data Cloud, which provides the foundation for the federated architecture. This system enables Ericsson to maintain data integrity and security without the need for massive, centralized data migrations. By keeping data localized but governed through a unified fabric, the organization can accelerate corporate decision-making and scale AI use cases across different business units more efficiently.

The partnership has already yielded specific functional improvements through co-innovation. One notable result is a new goal recommendation tool within SAP SuccessFactors. This tool assists employees and managers in aligning individual objectives with broader corporate strategy, demonstrating how the SAP Business Data Fabric translates raw enterprise data into actionable HR insights.

Operational Impact and Global Reach

The transition to a modernized ERP environment via RISE with SAP allows Ericsson to maintain a standardized software core. This approach reduces the complexity of upgrades and ensures that AI tools like Joule can access high-quality, consistent data across the entire global footprint. With 85,000 users already engaging with the AI platform, the company is positioning itself to handle the increasing data demands of 5G and future 6G networks.

By leveraging the SAP Business Data Fabric, Ericsson is addressing the common enterprise challenge of data silos. The ability to apply AI at scale depends heavily on the accessibility and reliability of underlying business information. As the company continues to manage a significant portion of global mobile connectivity, this AI-driven operational model is a blueprint for other large-scale industrial enterprises looking to move beyond pilot programs into full-scale AI implementation.

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Ericsson Scales AI Across the Enterprise with a Business Data Fabric and SAP

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