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Genpact Report: 92% of Executives Forecast Agentic AI Will Reshape Corporate Workflows

agentic AI

Genpact and HFS Research have published a study detailing the impact of agentic AI on corporate operations. The report, "Autonomy Requires Trust in AI," surveyed 545 senior executives regarding the adoption of autonomous systems. According to the data, 92% of respondents expect agentic AI to revolutionize the way their companies perform daily tasks.

While expectations for the technology are high, the research identifies a significant disconnect in organizational preparedness. Just over one-fifth of the surveyed leadership teams believe their firms are currently equipped to delegate extensive decision-making powers to autonomous agents. Consequently, 80% of businesses maintain strict human-in-the-loop protocols for all artificial intelligence functions. This reliance on manual oversight stems from ongoing concerns regarding system reliability and operational control.

Strategic Investment in Agentic AI

Corporate spending on these technologies is expected to rise by 38% over the coming year. This financial commitment indicates that executives are focusing on building the necessary infrastructure to overcome current readiness obstacles. The study outlines four essential components for a successful transition: accountability, measurement, people, and process.

The research concludes that establishing trust through transparent measurement and responsibility frameworks is essential for agentic AI to function effectively. As of 2026-04-29, the sector is transitioning toward a model where AI acts as an independent participant in business operations rather than a simple productivity tool. Achieving full autonomy will likely involve a gradual implementation strategy that integrates safety protocols with human supervision.

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Photo by Carlos Gil on Unsplash

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