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ServiceNow and NVIDIA Expand Partnership to Deploy Autonomous AI Agents via Project Arc

autonomous AI agents

ServiceNow and NVIDIA expanded their strategic partnership to launch autonomous AI agents for enterprise workflows. Announced at the ServiceNow Knowledge 2026 conference, the collaboration features Project Arc. This technology is a desktop-based agent that operates on local machines to complete multi-step tasks. The system connects to the ServiceNow AI Platform to keep every action taken by these autonomous AI agents governed and auditable within corporate security frameworks.

The partnership focuses on specialized agents with access to local file systems, terminals, and applications. These agents execute actions across various software environments rather than just providing information. By using NVIDIA accelerated computing and open models, the companies provide a full-stack solution from hardware to secure workflow execution.

Governance and the ServiceNow Action Fabric

The ServiceNow Action Fabric is a primary component of this rollout. It provides the connectivity for agents to interact with enterprise systems. Project Arc uses this infrastructure to assist technical staff. The software is built for those managing IT systems or writing code. To manage AI autonomy, the platform uses an AI Control Tower for oversight. This ensures autonomous AI agents follow defined policy boundaries for use in regulated industries.

The technical foundation of these agents uses NVIDIA software and domain-specific skills. The integration of ServiceNow workflow intelligence with NVIDIA secure execution software addresses the gap between experimental AI and production automation. These agents learn over time. This process reduces the manual work required for routine technical tasks while maintaining an audit trail for local machine operations.

Strategic Impact on Enterprise Automation

The move toward autonomous AI agents is a transition to active automation. ServiceNow CEO Bill McDermott and NVIDIA founder Jensen Huang stated these tools are self-evolving systems. This capability allows enterprises to build AI factories where agents manage IT service management and developer operations. The use of open models provides organizations with the flexibility to customize agent behavior for specific business needs.

The deployment of Project Arc changes how IT teams manage infrastructure. These agents move through software stacks independently to perform technical maintenance. The partnership establishes autonomous agents as a standard layer of the enterprise technology stack. Future updates will focus on expanding the library of domain-specific skills available to the Project Arc framework.

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